Policies & Procedures

As a courtesy to Alba Medical Esthetic staff and other guests, we kindly ask that review our policies and procedures prior to your scheduled service. We want to ensure all clients get the most from their spa experience and help with relaxation as much as possible. The policies and procedures outlined below will assist in making your experience as smooth and pleasant as possible.

Early Arrival Policy

We kindly ask that all clients arrive a minimum of 15 minutes prior to their scheduled service(s) to allow for time to fill out any required paperwork.

Cancellation Policy

We value your business and ask that all clients respect our scheduling policies. Please notify spa staff at least 24 hours prior to your scheduled appointment for any cancellations. Failure to comply with the cancellation policy will result in a $50.00 charge that will require payment prior to booking your next service.

Missed Appointment/No Show

If a client fails to cancel their appointment and does not show up for their scheduled service(s), they will be required to pay 50% of the overall missed service costs prior to booking their next appointment.

Gift Certificate Policy

All gift certificates are final sale and non-refundable.

Multiple Bookings

For clients looking to book multiple services on a single day, we require that a credit card be placed on file.